Answers to common questions.
About the treatment
A full history is taken, and your tongue may be looked at and your pulse taken, after which a TCM diagnosis is made. If you have any test results or x-rays, you are encouraged to bring them in, as well as a list of any medications, vitamins and supplements you may be on.
Only sterilised, single-use acupuncture needles are used, which are disposed of after each treatment. A treatment may consist of a combination of acupuncture, cupping, tuina or moxa, based on what is best for you at the time of the consult, and you may be prescribed a herbal formula, vitamins and/or minerals.

For a treatment, you may be asked to remove your outer layer of clothing, but to keep your underwear on. If you feel more comfortable you may wear, or change into shorts before a treatment. This is asked to allow access to the acupoints that may normally be difficult to locate when wearing pants. Treatment may also be performed on both the back and front, such as massage or cupping on the back, and acupuncture on your abdomen, and this saves you being tangled up in a gown when we ask you to turn over. During a treatment, you will be covered with a towel for warmth and modesty. 
What does acupuncture feel like? Will it hurt ?
Acupuncture needles are very fine, and generally there is no pain. There may be a sensation when the needle is inserted, like a mosquito bite, or there may be no sensation at all. Once the needle is in, some people may feel sensations such as tingling, warmth, numbness or a sense of heaviness where the needle was inserted. The sensation felt varies from person to person, and from treatment to treatment. 
What to expect after the treatment ?
This will vary from person to person. Some people may not feel the effects of acupuncture until 24-48 hours after a treatment, although many already notice an improvement before they walk out the door. Depending on the severity of the condition, it may take repeated treatments before there is significant improvement.
What to do after a treatment ?
After a treatment, you may feel tired or some people find they have a lot more energy. It is advised that after a treatment you take it easy for the day, and even if you find you have a lot of energy after a treatment to not overdo it and wear yourself out. Drink plenty of water afterwards to help flush out any toxins that may have been released, and refrain from alcohol for 24 hours after a treatment. Be sure to eat plenty of good food, avoid greasy, fatty and sugary foods.

If you feel the need to take a nap after a treatment, don't fight it, this is your body healing, and be sure to go to bed early. It is also important to keep warm, and avoid sitting in front of a fan or air conditioner, during the warmer months. 
Cancelling and re-scheduling an appointment
If you need to cancel or reschedule your appointment, please contact the clinic either via a phone call or text message. You can also contact me via email or through the Facebook page. Please note, there is an 18-hour cancellation policy. Cancellations made within 18-hours of your appointment may be subject to a late cancellation fee. Appointments cancelled within 1-hour of an appointment, or if you fail to turn up, will be charged a 'No Show' fee. 
What if you are running late ?
I understand things such as work or traffic happen. If you are running late, please call the clinic asap. Please understand if you are running late, your appointment time will not be extended as there may be other clients booked in after you. You will be expected to pay for the full fee. If you are running more than 15 minutes late, you may be asked to reschedule, and you may be charged for a late cancellation/no show fee. 
Is eftpos available ? Do I do private healthcare rebates ?
EFTPOS is available. Private health rebates for acupuncture and remedial massage are available. HICAPS is available for on the spot claiming, so ensure you bring your healthcare card with you.. Check with your health fund to see if you are covered for the treatment you are seeking.
How much will you get back from your private healthcare fund ?
This will vary depending on your health fund and level of cover. To find out, contact your health fund directly.
Is parking available ?
Yes parking is available. As I work from a residential address, please feel free to park in the driveway

Do I do home visits ?
Unfortunately due to COVID-19 and a change in personal circumstances, I will no longer be offering home visits

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